CANCELLATION POLICY

  • For rentals and guided trips please provide at least 48-hours notice of cancellation. Please contact us directly to cancel or reschedule. Text is best! 732-449-2593, or dial 1 in the phone menu to reach Kira Lang or email info@paddletimekayaks.com.

  • If WE cancel your kayak rental or guided paddle trip for any reason, we will refund you. We prefer to refund instead of reschedule. It’s easier for everyone and allows you to reschedule at your convenience. We do our best to cancel at least two hours ahead of your reservation time to avoid unnecessary travel so you can make alternative plans for your day.

  • Deposits or prepayments for each service listed below are not refundable after the cancellation window. For reasons beyond our control, if you are provided a credit for services but we cannot accommodate you for rescheduling before the season ends, we will issue you a credit for services for the next season. Any credit issued should be used within one year of its date.

All that said, we are reasonable people, and it is not our goal to cause disappointment. Please contact us to discuss if your circumstances warrant consideration of a different approach.

 

Kayak Rental

We require 48 hours notice to cancel your rental reservation for a refund. If you are less than 48 hours from your time slot we provide a credit toward a reservation for a future date. We do not provide refunds or credit if you cancel the same day less than one hour before your rental time.

Please call us at 732-449-2593. Dial 1 in the phone menu to reach Kira Lang or email info@paddletimekayaks.com.

 

Guided Paddle Trip

We require 48 hours’ notice to cancel a guided paddle reservation for a refund.

Guided paddles have a four-participant minimum, and we may cancel 48 hours before if we have low enrollment. To avoid this scenario, invite some friends!

If you must cancel less than 48 hours before your reservation, we will provide a credit toward any services this season. We do not provide refunds or credit if you cancel the same day less than two hours before your guided trip.

 

Paddle Time Party & Group Events

We require (7) days’ notice to cancel your Paddle Time Party or group reservation for a full refund of your deposit. If you must cancel with less than 7 days’ notice before your event, we will provide a $100 credit for services to use this season.

If we cancel due to bad weather and you did not choose a rain date at the time of scheduling your event, we will provide a $100 credit toward our services to be used within ONE YEAR of your scheduled event.

Please call us at 732-449-2593 to discuss available options if you must cancel less than 7 days before your event. With proper notice, we are happy to reschedule your reservation for a later date this season at a mutually agreeable time.

 

Private or Group Lesson

We require 48 hours' notice to cancel private or group lesson reservations to be eligible for a refund or credit. Please get in touch with us as soon as you know you cannot attend your scheduled lesson. We do not provide refunds or credit if you cancel the same day less than two hours before your lesson.

 

Workshops or ACA Skills Course

Due to limited space and advanced planning, full prepayment for enrollment into our American Canoe Association (ACA) skills course or skills assessment is required.

If you cannot attend the course, you may attend a future course within one year of your original scheduled date or transfer your enrollment to a friend or family member. If you have extenuating circumstances, please notify us, and we will do our best to find the best solution for you.

If we cancel due to unfavorable weather, we will reschedule as soon as possible or offer a refund if we are close to the end of the season and unable to reschedule.

Please note that overcast or on-off light rain is not cause for cancellation. The weather must be unbearable/unsafe for us to cancel a Workshop or ACA Course.